Call Center Department Manager (Outbound)

One Jump Web Inc.

One Jump Web Inc. is a subsidiary of our US based “CashforLaptops” family of websites that is currently building a dynamic team of top notch professionals specializing in Web Development, Search Engine Optimization, and Customer Experience. Our closely knit team provides constant support for our parent company's 15 plus websites and its business operations.  As a dynamic web solutions provider firm, our Company continually seeks the innovative minds of top-graded men and women who are willing to extend their skills and competence, and be part of the adept professional team that the Company’s culture fosters. Qualified and hardworking individuals enjoy optimum level of work satisfaction paired with the commitment to unceasing improvement. Our office is located in central downtown Makati where you will enjoy an excellent corporate culture experience. Our Company promotes fair employee policies, continuous training, and a high level of appreciation for its team members. Apply now and be part of a team which values Excellence, Commitment, and Innovation above all! Welcome to the Home of the ‘A’ Players- One Jump Web Inc! We are currently accepting applications for… Call Center Department Manager (Outbound) PHP 40000 - 50000 + Performance Bonus National Capital Reg Responsibilities: Deliver and meet a series of KPIs and SLAs in the realm of outbound B2B telephone based research.  Drive and inspire outstanding performance amongst our front line staff.  Develop young team members into effective, wise and driven professionals Establish and strengthen the sales department of the company including training Create strategies to increase bulk sales  Take ownership of problems, make decisions and resolve customer or client  issues. Measure and monitor staff performance and staff turnover and implement procedures to manage improvements Review and implement call center policies and procedures Conduct QA on the performance of agents Requirements: At least 3 years of Management experience in the Call Center/BPO industry Excellent English communication skills both oral and written Has experience in training agents for competence and excellence Has experience in building and strengthening a department/team Has a strong background on lead generation, telemarketing and B2B communications  We are looking at candidates with proven record of staying with a company for at least 4 years. We will not consider job hoppers. We only want talented people who are in for the long haul. We don't offer jobs, we BUILD CAREERS! The Company offers Competitive Salary, Health Insurance, above industry Vacation and Sick Leave. We are a rapidly growing company and team members are assured of skills upgrade and career advancement. We give performance-based bonuses. You will be entitled to nothing but we challenge you to earn everything! If you are the A Player that we are looking for, send us your resume at http://onejumpwebinc.com/