Call Center Agents (Fresh Graduates are welcome to apply)

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services. Cognizant's single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger. With over 50 global delivery centers and more than 85,500 employees as of March 31, 2010, we combine a unique global delivery model infused with a distinct culture of customer satisfaction. A member of the NASDAQ-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and a member of the Fortune 1000 and is ranked among the top information technology companies in BusinessWeek's Hot Growth and Top 50 Performers listings.

To know more about us,  visit us online at http://www.cognizant.com/

Call Center Agents (Fresh Graduates are welcome to apply)
National Capital Reg - McKinley Hills, Taguig City

Responsibilities: 

• Answer inbound calls as well, assist customers who have specific inquiries and resolve issues that fall within the specified scope of service.
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each customer
• Transfer customer calls to appropriate staff.
• Complete call logs and tracking systems
• Identify process gaps and assure that such gaps are promptly reported
• Other assigned duties

Requirements: 

• Candidates must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.(Undergraduates are also welcome to apply as long as they have completed at least two years in college)
• Fresh graduates/ entry level applicants are encourage to apply
• Good communication skills
• Good Analytical Skills
• Must be willing to work in shifting schedules
• 50 Full time positions available
• Applicants must be willing to work in McKinley Hills, Taguig City

Walk-in Venue:
Cognizant Technology Solutions Philippines Inc,
5th Floor 10 Upper McKinley Building, McKinley Hill, Fort Bonifacio, Taguig City Philippines - 1634