"Want to be part of a successful, global conglomerate? Want to contribute to making a difference? Join our Maersk Global Service Centres team in Manila!
A.P. Moller-Maersk is a global conglomerate with some 120,000 employees worldwide in more than 300 offices across more than 100 countries. The businesses within the Group include amongst others the world's largest container shipping line, Maersk Line, as well as other global or regional shipping and logistics activities, oil and gas exploration and production, vessel chartering and a supermarket chain.
Our Manila Global Service Centre (GSC) was established in 1998 and has been a pioneer in certain process off-shoring activities since then. Today, our center employs some 2,000 colleagues who support Maersk partners around the world. The scope of work performed ranges from rules-based to knowledge-based as well as research and analytics processes. Our two top focus areas are: Our clients and our employees.
What does this mean for you?
Our Manila Global Service Centre offers you an opportunity to work in a global environment, an organisation which cares about its people and promotes customer centricity. Are you ready to join us and become part of an organisation aiming at providing opportunities in global commerce?"
Collections Analyst (Finance and Accounting) National Capital Reg - Ortigas, Pasig City
Responsibilities:
Collections Support
Create and send statement of accounts to clients
Review and modify statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements
Review business reports, identify invoices outstanding and generate call lists for collectors on a daily basis
Review on-account payments and advise order to cash team of where payments should be applied
Prepare coversheets for some KC
Act as the communication interface between Order to Cash and the collections team
Ensure that high risk customers (based on debt ratios) are escalated to collectors and WKC Managers for treatment
Monitor payment application and supply relevant updates to the OTC team
Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner
Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner
Liaise with in-country coordinator, sales persons where necessary
Adhere to relevant legislation (country/cluster specific)
Collections Workflow
Identify and categorize client based on risk profile (% of invoices outstanding)
Generate daily call lists for collectors taking into account client types, invoice types and risk profiles
Organize automatic dunning of customers depending on age, type of debt and record dunning information accordingly
Monitor disputes logged in FSCM and act as a coordinator in necessary cases
Escalate matters to either the WKC Collector or WKC Supervisor in a timely and efficient manner
Monitor feedback/outcomes generated by collectors and ensure issues are escalated to the correct managers or logged in the correct systems for follow up
Update relevant systems with information regarding credit suspension, withheld freight etc.
Work closely with cluster management & collections manager to ensure that workflow processes are being met and critical matters are being escalated in a timely and efficient manner
Monitor credit worthiness of clients, provide updates to management regarding findings
Performance
Ensure compliance with cluster specific SLAs relating to sending SOA
Ensure call lists are generated and sent in accordance with KPIs
Ensure timely and accurate responses to all email communication
Assist with achievement of team revenue targets (weekly and monthly)
Willingness to work in a team environment
Demonstrates the highest level of business communication both internally and externally
Undertake all tasks assigned by MAERSK management
Meet KPIs
Work with team towards reducing overall OD% for cluster
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Finance - General/Cost Accounting or equivalent. Job role in Basic Accounting/Bookkeeping/Accounts Executive or Financial Accounting & Reporting.
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